Frequently Asked Questions
Short answers to the questions support hears most. Each answer links to the full guide where one exists.
Accounts & login
How do I create an account?
Register with an email and password, then pick a gamertag on the onboarding screen. See Getting started.
I never got a verification or reset email
- Wait 2–3 minutes, then check spam and promotions tabs.
- Log in with the same email. Confirming the address is optional, so a missing welcome email does not block the account.
- Password resets use Forgot password on the login page.
- Still nothing? Corporate and school inboxes sometimes block automated mail — try a personal address, then contact us.
Confirming your email does not gate login or event registration. The welcome message includes a one-time confirm link. There is no in-app banner that sends another one.
Can I change my gamertag?
Yes — Settings → Profile, as long as the new tag is free (3–24 characters; letters, numbers, _, -; must start with a letter or number). Your old tag becomes available to others immediately, so be sure before you switch.
Playing
Do I need to link my game accounts?
Only for rank-gated events (mostly League of Legends): those require a Riot account linked via Riot Sign-On, with a verified rank inside the event's range. Open events need no links at all. See Connected accounts and Events & tournaments.
Why is my registration blank / showing no name?
If you registered before choosing a gamertag, your entry can appear with an empty name in registration lists and early brackets. Fix: finish onboarding (pick a gamertag in Settings → Profile) — the name appears from then on.
Does it cost anything to play?
No. Every event is free to enter today, and players are never asked for a card. Riot titles (League of Legends, TFT, VALORANT, LoR) are always free to enter — that is a platform commitment, not a per-event choice. Paid entry for other titles is not available.
How do I report a player or content?
Player profiles, feed posts, comments, events, teams, and mini games each have a Report link. Pick a reason and, if it helps, add a sentence. Reports go to a queue that a person on our team reviews; they can remove a post or comment, or suspend an account. Posts and comments are also screened automatically when they are written.
You are not told the outcome, and the person you reported is not told who reported them. Reporting the same thing twice does nothing extra. Abusing the report link can itself lead to action against your account.
If someone is in immediate danger, contact your local emergency services first.
How do I block someone?
Open their profile and choose Block. You stop seeing each other's posts and comments, the follow and any friendship are removed, and neither of you can follow or friend the other. They are not told. Unblock on the same profile reverses it, but does not restore the follow or friendship.
Hosting
How do I become a host?
Apply at /become-a-host — tell us what you want to run. Every application is reviewed by hand, and you'll get an email on approval and on rejection. Full walkthrough: Become a host.
How much does hosting cost?
Playing is free forever; your first event is free with no credit card. Plans (Free / Host / Pro) cap active events, sponsor slots, and competition-server quota. See Billing & plans.
Where do payouts happen?
Prizes move pending → verified → paid in the payout queue, with every step audit-logged. Hosts verify; suspicious events route to platform admins. See Hosting a tournament.
Privacy & safety
Who can see my profile?
You control it in Settings → Profile: public (listed everywhere), unlisted (visible by link, excluded from directories and search), or private (hidden). Only public profiles appear in directories, the sitemap, and leaderboard cards.
I think my account was suspended by mistake
Suspended accounts can't log in. Reply to any platform email or use the contact page and include your gamertag — a human reviews every appeal.
Still stuck? Contact us. Is something down? Check the status page.